Returns & Exchanges
A clearer, simpler way to manage a return or exchange.
At Workora, we want you to feel confident when choosing products for your workspace. If an item does not meet your expectations, our returns and exchanges process is designed to help you understand your options and take the next step.
The Essentials
Start with these key details, then explore the sections below for eligibility requirements, return instructions, exchanges, and refunds.
30 Calendar Days
You may request an eligible return or exchange within 30 calendar days of receiving your order.
Free Return Shipping
Eligible returns and exchanges include free return shipping through the return method arranged by Workora.
Contact Us First
Request return instructions before sending an item back so your package can be identified and processed correctly.
How to Start a Return
Follow these four steps to help ensure your return or exchange is handled efficiently. Please wait for return instructions before shipping an item.
Prepare Your Details
Locate your order number, the product name, and the reason for your return or exchange request.
Request Assistance
Email our support team within 30 calendar days of delivery. Include photographs if the product arrived damaged, defective, or incorrect.
Follow Instructions
Once your request is reviewed, follow the return instructions provided, including the approved shipping method and destination.
Complete the Process
After your returned item is received and inspected, we will advise you of the refund or exchange outcome.
What Can Be Returned?
Most products may be considered for return or exchange when the request is made within the applicable 30-day period and the item meets the conditions outlined below.
We recommend checking your product promptly after delivery and keeping the original packaging until you are satisfied with your purchase.
Within the Return Window
Contact us within 30 calendar days after the order has been delivered.
Appropriate Product Condition
Items should generally be unused, undamaged, and complete, except when the return concerns an item received damaged or defective.
Original Components
Include the product's original accessories, hardware, manuals, and packaging whenever available.
Proof of Purchase
Provide your order number or another form of purchase confirmation so we can locate the transaction.
How Exchanges Work
Sometimes a different product, size, configuration, or accessory is a better fit for your workspace. If you would prefer an exchange, contact our support team to discuss the available options.
Exchanges depend on the eligibility of the original item and the availability of the requested replacement.
Request an Exchange
Share your order number, the item you purchased, and the replacement you would like.
Confirm Availability
Our team will review the request and explain the available exchange arrangements.
Return the Original Item
Follow the instructions provided for sending the original product back.
Arrange the Replacement
Once the exchange is approved, our team will explain the next steps, including any price difference.
Product Condition Guidelines
Furniture and workspace accessories vary in size, assembly requirements, and packaging. The following guidance helps protect your item during the return process.
Desks & Chairs
When returning a desk, chair, stool, or workstation, retain the original components and assembly hardware. Follow the provided packing instructions to help avoid damage during transport.
Mounts & Desk Equipment
Monitor arms, laptop stands, keyboards, footrests, and related accessories should be returned with their included parts, cables, fasteners, and instructions where applicable.
Protective Packing
Use suitable protective packaging and follow the shipping instructions issued by our support team. For larger products, confirm the return method before arranging transport.
Damaged or Incorrect Items
If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us with photographs and your order details. Do not attempt to repair or modify a defective item before receiving guidance.
Damaged or Incorrect Orders
We encourage customers to inspect their packages after delivery. If something appears damaged, missing, or incorrect, please reach out as soon as possible so the issue can be reviewed.
Providing clear photographs and an explanation of the problem can help our team understand what happened and identify an appropriate resolution.
Check the Package
Examine the outer carton, protective materials, and product for visible damage.
Document the Issue
Take photographs of the item, affected components, and packaging where relevant.
Share Your Order Details
Include your order number, a short description, and the photographs in your support request.
Wait for Guidance
Our team will review the information and advise you on the appropriate next steps.
Refund Information
Once a returned product reaches the designated return location, it may be inspected to confirm its condition and eligibility.
If your return is approved, the refund will be arranged through the applicable payment process. The time required for the funds to appear can depend on your payment provider or financial institution.
The returned package is checked against the original request and order information.
The item and included components may be inspected to confirm eligibility.
We will communicate the outcome of the review and any relevant next steps.
Approved refunds are issued through the applicable payment method. Posting times vary by provider.
If an exchange involves a different price, any additional payment or refund will be explained before the arrangement is finalized.
Returns FAQ
Find answers to common questions about return requests, exchanges, shipping arrangements, and refunds.
How long do I have to request a return?
Eligible return and exchange requests should be submitted within 30 calendar days after your order is delivered.
Do I have to pay for return shipping?
Workora provides free return shipping for eligible returns and exchanges when you use the return method arranged by our team. Please request instructions before sending an item.
Can I exchange an item instead of returning it?
Yes. Eligible items may be exchanged, subject to the availability of the requested replacement and confirmation of the exchange arrangements.
What if my product arrived damaged?
Contact our support team with your order number, photographs, and a description of the issue. We will review the information and advise you on the next steps.
Can I return an assembled desk or chair?
Contact our team before disassembling or shipping the item. Return eligibility may depend on its condition and the circumstances of the request. We will provide applicable packing and return guidance.
Where should I send my return?
Do not send returns to our business address without authorization. Our team will provide the appropriate return destination and shipping instructions after reviewing your request.
When will I receive my refund?
Refunds are arranged after an eligible return is received and approved. The time for the credit to appear depends on the payment method and your financial institution.
What information should I include in my request?
Please include your order number, the product name, your preferred resolution, and a brief explanation. If the item is damaged, defective, or incorrect, include photographs when possible.
What if I received the wrong product?
Let our support team know what you ordered and what arrived. Include photographs and your order number so we can review the discrepancy and explain the available resolution.
Need Help with a Return?
Our team can help you understand return eligibility, request an exchange, report an issue with your delivery, or review the next steps for an existing request.
When contacting us, include your order number and a clear explanation of your request so we can assist you more efficiently.
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