Refund Policy
Confidence in every purchase. Support when plans change.
At Workora, we want your shopping experience to feel as considered as the products you choose. That's why we offer free returns and exchanges within 30 days, along with clear guidance for requesting a refund or resolving an order concern.
Request assistance within 30 days of delivery.
No standard return or exchange shipping charge.
Our support team is available around the clock.
A Clearer Way Forward
Whether a product isn't the right fit or something arrives unexpectedly, our goal is to help you understand your options and move toward a practical resolution.
Our 30-Day Return Policy
Workora accepts return and exchange requests within 30 days of delivery. To begin, contact our support team with your order information and the reason for your request.
Free Return & Exchange Shipping
We offer free returns and exchanges. Please request return instructions before sending an item back so the shipment can be handled correctly.
Product Condition & Review
Returned products are reviewed to confirm their condition and the details of the request. Please keep the item, included components, and relevant packaging available until you receive instructions.
Refunds After Approval
Once a return has been received and approved, the applicable refund will be initiated to the original payment method where possible. The time required for funds to appear depends on the payment provider.
Four Simple Steps
A return begins with a conversation. Follow the steps below to help ensure your request is reviewed and your item is returned using the appropriate instructions.
Contact Support
Reach out within 30 days of delivery with your order number, item details, and reason for the return or exchange.
Receive Instructions
Our team reviews the request and provides the appropriate next steps, including return shipping guidance where applicable.
Prepare Your Item
Securely package the product and include the relevant accessories, components, and documentation as instructed.
Resolution & Refund
After the return is received and reviewed, we arrange the approved refund or exchange as appropriate.
Return Eligibility
To help us assess your return fairly and efficiently, please consider the following guidelines before requesting a return or exchange.
Request Within 30 Days
Contact our team within 30 days of receiving the product to begin the return or exchange process.
Provide Order Information
Include your order number, product name, and a brief explanation of the reason for your request.
Preserve Product Components
Keep accessories, hardware, manuals, and other included items together whenever possible.
Follow Return Instructions
Do not ship products to our business address without first receiving return instructions from our support team.
Allow Product Inspection
We may review the returned item's condition and completeness before confirming the final resolution.
Understanding Your Refund
Once a return is approved, we work to process the applicable refund. The final posting time depends on your bank, card issuer, or payment provider.
Return Assessment
Returned items may be inspected to verify their condition and confirm the appropriate refund outcome.
Original Payment Method
Approved refunds are generally issued to the original payment method. If this is not possible, our team will review the available alternatives.
Bank Processing
After a refund is initiated, financial institutions may require additional processing time before the credit becomes visible.
Refund Questions
If you have questions about the status of an approved refund, contact support with your order details.
When Extra Care Is Needed
Some situations require additional review. If your order arrives with a problem, please let us know so we can assess the issue and determine the appropriate next steps.
Damaged on Arrival
If an item arrives damaged, photograph the product and packaging, then contact support with your order information. Please keep the item and packaging until you receive guidance.
Incorrect Item Received
If the product you receive does not match your order, notify us with the item details and supporting photographs so we can review the discrepancy.
Missing Parts or Accessories
For products with multiple components, check the packaging and included materials. If something is missing, share the details with our team for assistance.
Defective Products
If an item appears defective or does not function as expected, contact us with a description of the issue and any relevant photos or video.
Bulky Product Returns
Desks, chairs, and larger items may require specific packaging or collection arrangements. Request instructions before dismantling or shipping the product.
Cancellation Before Delivery
If your order has not yet shipped, contact us promptly to request cancellation. Approval depends on the order's fulfillment status; shipped orders may need to follow the return process.
A Better Fit for Your Space
Sometimes the right product is simply a different size, configuration, or design. Workora offers free exchanges within 30 days to help you find a more suitable option.
Request an Exchange
Contact our team with your original order details and explain which product or variation you would prefer.
Confirm Availability
Exchange options depend on product availability and the details of your request.
Follow Return Guidance
Our team will explain how to return the original item and how the replacement will be arranged.
Review Price Differences
If the replacement product has a different price, our team will explain any applicable payment or refund adjustment before proceeding.
Refund Questions Answered
Find practical guidance about return deadlines, shipping charges, refund processing, exchanges, and products that arrive with a problem.
How long do I have to request a return?
Are returns and exchanges free?
How do I start a refund request?
When will I receive my refund?
Will my refund go to my original payment method?
Can I exchange an item instead of returning it?
What if my item arrives damaged?
Can I return an assembled desk or chair?
Can I send a return directly to Workora's business address?
What happens if my return request is outside 30 days?
We're Here to Make It Right
Need help with a return, exchange, refund, damaged delivery, or missing component? Workora's support team is available 24/7 to review your concern and guide you through the next steps.
For faster assistance, include your order number, the product name, and a brief explanation of your request. Photographs can be helpful when reporting damage or defects.
© Workora. Free returns and exchanges within 30 days. Refunds are subject to review and applicable consumer protection laws.
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